SHIPPING

 

Domestic Shipping
For orders to the United States, shipping is done via insured USPS Priority or Express Mail. A delivery confirmation number is included.
USPS Priority Mail: Prices may vary. Please allow 4-7 business days for shipping.(Due to the current pandemic please allow 7-14 days for shipping)
USPS Express Mail: Pricing may vary. Please specify your express shipping needs at checkout.

 
Orders will not be shipped out on weekends (Saturdays/Sundays).

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International Shipping
International shipping is via insured USPS Global Priority or Global Express Mail, which is usually delivered in 7-21 days. The shipping rates may vary depending on shipment destination.

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Canada
Global Priority Mail: (4-10 business days)
 

Europe
Includes: The United Kingdom. 
Global Priority Mail: (7-21 business days)
 

Asia
Includes: Japan
Global Priority Mail: (7-21 business days)
 

International Shipping Terms
Overall, shipping internationally via our USPS carrier options is reliable, and fast. However, there are a few things to note:
• Shipment is not available outside of the stated regions and countries at this time.
• Goods shipped outside of the USA will be declared as “Merchandise” and at their full retail value.
• The customer is responsible for any import taxes or fees associated with the delivery.
• Delivery times are approximate. Many goods are evaluated by local customs officials – and this can delay its delivery to you. This is typical during very
   busy or holiday periods. If this happens, there’s typically nothing that we can do to expedite your delivery.
• If the shipment is returned to us due to non-delivery, the customer is responsible for paying the costs of re-sending the item.

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Saturday/Sunday Delivery

We do not offer Saturday/Sunday delivery at this time.

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We do not accept:
• CODs
• Layaway plan
• Personal checks
• Money orders
• Credit Cards issued by banks located outside of these countries. See All Countries
• Credit Cards with billing addresses outside of these countries. See All Countries

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PayPal® FAQ
How does PayPal work?
PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, select PayPal® during checkout on the brooklyniteapparel.com Web site and choose your method of payment. Your funds are transferred immediately and securely.

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PayPal® is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients never see your bank account or credit card numbers.

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How Do I Contact PayPal® Customer Service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal® Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

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If you do not find the information you need in the Help Center, PayPal® Customer Service representatives are available to assist you. Send an e-mail for a prompt response or contact PayPal® directly by phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

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RETURNS

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14-Day Return Policy
We want you to be completely satisfied with your purchase. If you wish to return your purchase, you may do so within 14 days of the ship date on your shipping label. Returned items can be exchanged for other merchandise, different sizes or a store credit against future purchases. Refunds are not issued under any circumstances. Returned items must be undamaged, unaltered, unworn and must include original tags and original packaging.

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Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.

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Once the item(s) is returned, brooklyniteapparel.com will keep record of your store credit. Whenever you are ready to use your credit, simply send an email to brooklyniteapparel@gmail.com stating what items you would like and the order will be processed from there.

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Returns should be sent to:

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brooklyniteapparel-com
130-20 227th Street
Laurelton, NY 11413

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Online Store Credit
Online store credits are valid for 90 days from the time the returned items are received by brooklyniteapparel@gmail.com. All questions and inquiries can be answered by sending an email to brooklyniteapparel@gmail.com. Please allow at least 24 hours for a response.

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Prior to returning your item, please email us for a Return Authorization. This way, we can keep an eye out for your package. We cannot be held responsible for any unauthorized returns. The customer will be held responsible for covering shipping costs both ways on returned items. brooklyniteapparel@gmail.com will cover the costs of shipping if and only if it is an error on brooklyniteapparel.com side.

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Please note that all sales and discounted items are FINAL SALE. brooklyniteapparel.com cannot accept returns or exchanges on these items.

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